Before any service disconnection can take place, Liberty Utilities is required to send a written notice to any customer at risk of having service shut off. After the notice has been sent, customers will receive an automated follow-up call asking them to visit our website or call their local Customer Service number (1-855-872-3242) to make a payment.

There are three pieces of information only a Liberty Utilities representative would know about your account. Ask anyone claiming to be a representative to verify any two of these four options to ensure you can trust them:

1. Your service address
2. Your billing address
3. Your utility account number

If you are contacted by anyone claiming to be a Liberty Utilities representative and you cannot verify their identity, do not provide any personal financial information and terminate the call. 

In some fraud cases, a person will go door-to-door and, while pretending to be a representative of a public utility company, ask to enter a customer’s premises.

Please note that it is company policy for all Liberty Utilities’ employees to wear a photo ID badge with their name and company logo while they are on the job. Always ask for a photo ID from anyone knocking at your door.

To verify an individual’s status as our authorized representative, please call 1-855-872-3242.

Do not let anyone into your premises until you confirm whom they represent. If in doubt, call your local police, or, if you feel threatened, call 911.