There are financial assistance programs available in your area for qualified customers who need help paying their bills.
The official payment addresses, links and partners found on this page are authorized by Liberty Utilities. Payments made through unauthorized bill pay services are not guaranteed.
Make a one-time payment or set up recurring automatic payments using your checking account.Make a Payment
Beginning July 18, 2020 you will no longer have online access to bills posted before June 18, 2020. Bills posted after July 18, 2020, will remain available online.
If you need access to bills that are no longer available in your account, please call Customer Care.
Make your payment with your checking account, ATM Debit card, American Express, MasterCard, Discover card or Visa.Make a Payment
This service uses a third party payment processing vendor.
As of June 26, 2020 we have switched our third party payment vendor.
There are more than 20,000 agents across the U.S., making it easy to find an authorized payment location near you, with no convenience fees. Please contact a Customer Care representative if paying a past due amount to confirm payment.Find an Authorized Payment Center
Please be advised that unauthorized retailers are under no legal obligation to send payments to Liberty Utilities. Payments made through unauthorized agents are not guaranteed and any failure of a customer to remit payment in accordance with the terms of service shall enable Liberty Utilities to exercise the rights and remedies set forth therein.
Please return the lower portion of your statement along with a check or money order in the envelope provided with your bill and mail to:
Liberty Utilities - Midstates
75 Remittance Dr
Chicago IL 60675-1741
Come see us in person and one of our Customer Care representatives will be pleased to assist you. Location and hours of operation are listed below. Click the “View Table” button in the grey area above to view transaction fees and payment process information for all payment methods.
Primary Walk-in Center
Customer Service Hours