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New Customer Experience - Residential - IA Gas - Liberty

Welcome to My Account

Liberty's My Account self-service portal provides online access to account information, usage information and billing and payment options, making it easier to do business with Liberty and making your service more convenient.

Register for My Account / Log in

In fall 2023, Liberty customers received new account numbers. If you need to look up your new account number, click the button below.

Find your new account number

My Account registrations and notifications

Enabling notifications only

With My Account, you can:

  • View and pay your bill online.
  • Choose your account notification preferences – email or text message – and when you want to receive them.
  • Sign up for paperless billing to view and pay your bills securely online.
  • Set up automatic payments using your bank account, so you don’t have to worry about missing a payment.
  • View your usage with easy-to-read graphs, helping you better manage your usage.

Sample Bill

Alongside the new My Account experience, you’ll notice a new, easier-to-read bill. The new bill will have an enhanced usage graph, and key information will be easier to find.

View Sample Bill

Bill Explainer

Frequently Asked Questions

These are common questions related to the system upgrades Liberty implemented in fall 2023.


  • You will still be enrolled in Paperless Billing. If you wish to take advantage of our new My Account self-service portal, you will be required to register as a new user. Note: You will not see any bills in My Account until your first bill is rendered after October 9, 2023.

  • Your auto pay will continue but the dates for your auto payment will change. Please review the bills you receive in October and November to understand the adjusted bill payment dates.

  • The previous My Account service has been retired. We hope you’ll sign up for the new My Account and enjoy a much-improved customer experience. You’ll need to register as a new user. Your existing login information will not work with the new system.

  • To enroll in Paperless Billing or Automatic Payments, you will need to sign up for My Account. These are two of the many benefits offered through our new customer portal. To enroll, you may use your new or old account number. Your new account number will be provided on your October bill, or you can use our lookup tool.

  • Yes. You can still make one-time payments through Kubra EZ-PAY, even if you choose not to sign up for My Account.

  • No. There are no fees charged to customers making a one-time payment to Liberty using a credit card (Visa, MasterCard, American Express) or bank account. 

  • Beginning with your October 2023 bill, the new My Account portal will build history going forward.  

  • The Budget Billing program will continue as it does today, allowing you to spread out payments over the year by calculating your monthly payment for usage based on your previous 12-month history. 

  • No. The mobile app will be available on smartphones only. However, you will be able to access the My Account web portal via your tablet’s internet browser, just as you do on a computer. 

  • The supported web browsers include Chrome, Firefox, Edge, Safari mobile, Chrome mobile. 

    For mobile OS devices (Apple and Google approved devices only): iOS and Android. 

  • Please reach out to your provider directly. If they require your new account number, please use our account look up tool.

My Account Overview