FOR IMMEDIATE RELEASE
April 7th, 2016 Announcing the launch of the new Liberty Utilities website, designed to significantly improve our customer experience. This new site will expand our commitment to local, responsive and caring customer service.
The new website format was created based on customer feedback and best in class features and design. Customers will now be able to easily navigate to areas of interest, view important emergency notifications, stay up-to-date with local news and events, find useful programs to help save money, understand more about the factors that influence rates, and access useful personal account information.
Once customers enter their location, the website will reveal information about their own local utility. Customers will continue to experience a more dynamic website over the coming months as we develop additional information to better serve our communities. Site visitors will also be invited to provide feedback through an online survey to help us continuously evolve the web experience.
“Our vision is to be able to provide an experience that reflects how customers want to interact with us,” said David Pasieka, President of Liberty Utilities. “We took time to reflect and act on the information our customers have been asking to see. The new site is one of the many steps we are taking to be responsive to customer needs, and to continuously improve their Liberty Utilities experience.”
About Liberty Utilities
Liberty Utilities is a regulated water, natural gas and electric transmission and distribution utility, delivering responsive and reliable essential services to over 560,000 customers across the United States. With a local approach to management, service and support, we deliver efficient, dependable services to meet the needs of our customers. Liberty Utilities provides a superior customer experience through walk-in customer centers, locally focused conservation and energy efficiency initiatives, and programs for businesses and residential customers. We measure our performance in terms of service reliability, an enjoyable customer experience, and an unwavering dedication to public and workplace safety. Liberty Utilities currently operates in Arizona, Arkansas, California, Georgia, Illinois, Iowa, Massachusetts, Missouri, Montana, New Hampshire and Texas. For more information, please visit www.LibertyUtilities.com.