Smell Natural Gas

 If You Smell Gas Please Follow These Steps:

  • Check to be sure your range and oven controls are turned off.
  • Don't operate electrical appliances or switches. This can cause sparks.
  • Do not use lighters or matches and do not smoke.
  • Leave immediately.  Instruct others to leave.
  • When you arrive at a safe location, call the Liberty Utilities emergency number or dial 911 from a mobile phone or neighbor’s phone. Dial 711 if you are hearing impaired. Don’t send an email.
  • Be sure to tell us the exact street location and cross streets. We're here 365 days a year to serve you. We'll be there as soon as possible to make sure that the situation is safe.

If you suspect a leak inside your home or business

  • Evacuate the premises. DO NOT open doors or windows in an attempt to ventilate. Instruct others to leave and evacuate the premises immediately. Close the door behind you.
  • Do not use electrical switches, telephones, appliances, garage door opener, etc.
  • Do not use lighters or matches and do not smoke.
  • DO NOT turn off your gas meter. This valve should only be operated by a qualified technician.
  • When you arrive at a safe location, call Liberty Utilities immediately at 1-855-644-8134.   

If you suspect a leak outside your home or business

  • Leave your location immediately.
  • When you arrive at a safe location, call Liberty Utilities immediately at 1-855-644-8134.  
  • Keep clear of the area.
  • Do not start any motors or motor vehicles near the area of the gas odor.
  • Do not use lighters or matches and do not smoke.

What to do in a Gas Outage

We recommend printing a copy of this page and storing it with your emergency supplies.

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