Smell Natural Gas?

 If you smell gas please follow these steps:

• Check to be sure your range and oven controls are turned off.
• Don't operate electrical appliances or switches. This can cause sparks.
• Do not use lighters or matches and do not smoke..
• Leave immediately. Instruct others to leave.
• When you arrive at a safe location, call the Liberty Utilities emergency number or dial 911 from a mobile phone or neighbor’s phone. Dial 711 if you are hearing impaired. Don’t send an email.
• Be sure to tell us the exact street location and cross streets. We're here 365 days a year to serve you. We'll be there as soon as possible to make sure that the situation is safe.

If you suspect a leak inside your home or business

• Evacuate the premises. DO NOT open doors or windows in an attempt to ventilate. Instruct others to leave and evacuate the premises immediately. Close the door behind you.
• Do not use electrical switches, telephones, appliances, garage door openers, etc.
• Do not use lighters or matches and do not smoke.
• DO NOT turn off your gas meter. This valve should only be operated by a qualified technician.
• When you arrive at a safe location, call Liberty Utilities immediately at 1-855-644-8134.

If you suspect a leak outside your home or business

• Leave your location immediately.
• When you arrive at a safe location, call Liberty Utilities immediately at 1-855-644-8134.
• Keep clear of the area.
• Do not start any motors or motor vehicles near the area of the gas odor.
• Do not use lighters or matches and do not smoke.

What to do in a Gas Outage

We recommend printing a copy of this page and storing it with your emergency supplies.